Tiel Dorein

POLICIES

Privacy Policy

  

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something, as part of the buying and selling process, we collect the personal information you give, such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

HOW DO YOU GET MY CONSENT?

When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

HOW DO I WITHDRAW MY CONSENT?If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@tdnewyork.com or mailing us at: TIEL DOREIN  P.O. BOX 1374  E. STROUDSBURG, PA 18301-4674

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

CREDIT CARD INFORMATION

When you enter our checkout you are taken to a secure page. This secure connection is verified by a closed padlock symbol, which you can find either beside the url input window at the top of your browser window or at the bottom of your browser window. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@tdnewyork.com 

Return Policy

  

If you are not entirely satisfied with your purchase, you can return it within 30 days from the date you received it. Returned or exchanged merchandise must be in the same condition as you received it. It must be unworn, unwashed, undamaged, unaltered and in the original packaging with labels and hangtags properly attached.

Once the item is received, we will email you about the status of your refund. Your refund will be issued in the same tender as used for the purchase. A return processing fee of $4.95 will be deducted from your refund. Depending on your credit card company, the refund should appear on your statement within two billing cycles. If your return is not approved for a refund, it will be sent back to you and the return shipping costs will be billed to your credit card.

HOW TO RETURN OR EXCHANGE

Complete the return form attached to your invoice, enclose it with your item in our re-sealable mailing bag, affix the shipping label to the outside of the mailer and take it to your closest US post office. Please allow 7 days for us to receive and process your return.

EXCHANGE POLICY

If you wish to get a different item, color or size, please return your original merchandise and place a new order online. You will receive a refund for the returned merchandise as soon as it is processed. Standard shipping will be provided free of charge on your new order. 

Tiel Dorein cannot replace packages lost during return shipment if proof of tracking is not available.
If your merchandise was damaged in transit, save the original packaging and contact us at info@tdnewyork.com before returning.

*Sorry, we cannot accept C.O.D. returns.

Shipping Policy

  

Orders typically ship within one business day from our Distribution Centers in Eastern PA. Most orders are shipped via USPS at a cost of $6.50 per complete order (not per item). You can add as many items as you'd like to your cart and still be charged just $6.50 for delivery anywhere in the contiguous United States. You have the option to expedite your shipping through a variety of Express Services at varying costs. All items in your order must be shipped to the same address. As we ship with USPS, we are unable to deliver to PO Boxes. The shipping address you provide must be a physical street address.

APO/FPO Addresses: All parcels are shipped Standard Shipping by USPS. Please allow 2-3 weeks.

International Shipping: Please visit our store on Etsy for all international orders… https://www.etsy.com/shop/TielDorein

Sales Tax: Tiel Dorein ships from the state of Pennsylvania. Sales tax is not collected on clothing in PA. Additionally, Sales Tax is not collected on any out-of-state shipments from the state of Pennsylvania. These statutes apply to military addresses and the non-contiguous United States. 

Shipping Speeds 

We understand that your time is valuable. That's why MOST orders are shipped within 1 business day, if the order is received Monday through Friday, prior to 8:00 AM.. If your order comes in after that time we will ship it out the next business day. Rarely, during periods of high sales volume, like a sales promotion or new product release, ship times will increase.